Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@trycubes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@trycubes.com.

 

"Try it! Pay Only If You Like It" Policy

At Cubes, we believe in the quality and impact of our products. That's why we offer the "Try it! Pay Only If You Like It" policy to ensure your satisfaction.

How It Works:

  1. Place your first order with us for a total value under 120 DKK / 12 USD / 11 EUR. We want to ensure that you can experience our products risk-free.

  2. Your order will proceed like a regular purchase, and we will capture the payment, including shipping costs.

  3. Once you receive your Cubes and have the chance to try them, if you're not completely satisfied, you have the option to request a full refund.

  4. Contact our customer support team within 7 days of receiving your order to initiate the refund process.

  5. We will process your refund, including the full order amount and shipping costs, ensuring a hassle-free experience for you.

Conditions:

  • The "Try it! Pay Only If You Like It" policy is applicable only to your first order.

  • To be eligible for a refund, your first order's total value must be under 120 DKK / 12 USD / 11 EUR.

  • Refund requests must be initiated within 7 days of receiving your order.

  • The policy covers the full order amount, including shipping costs.

  • The refund process is designed to be smooth and efficient, ensuring your satisfaction with your Cubes experience.

Thank you for choosing Cubes as your hydration solution. We're excited to have you try our products risk-free and discover the flavors and benefits that we have to offer. If you have any questions about our "Try it! Pay Only If You Like It" policy or need assistance, please don't hesitate to contact us.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.